JAG Bio Labs is committed to addressing customer concerns fairly and promptly. If you experience an issue with an order, billing, shipment, or transaction, we encourage you to contact us at support@jagbiolabs.com before initiating a payment dispute or chargeback. Many issues can be resolved directly through our customer support team.

Nothing in this policy limits any rights or remedies available to you under applicable law or the rules of your payment card issuer or financial institution.

If a payment dispute or chargeback is initiated, JAG Bio Labs reserves the right to respond to the dispute and provide relevant supporting information to the payment processor, card issuer, financial institution, or other parties involved in reviewing the dispute. This information may include, as applicable:

• Order and transaction records

• Billing and shipping information associated with the order

• Shipping, tracking, and delivery confirmation

• Customer account information

• Communications between the customer and JAG Bio Labs

• Refund, replacement, or product credit records

• Applicable website policies and terms in effect at the time of purchase

• Other information reasonably relevant to the dispute

Customers should not initiate a chargeback for an amount that has already been refunded, credited, or otherwise resolved by JAG Bio Labs.

JAG Bio Labs may restrict or suspend future purchasing privileges or customer accounts when we reasonably determine that there has been fraudulent activity, repeated misuse of the payment dispute process, or other activity that violates our Terms & Conditions, subject to applicable law.

If you believe a transaction was unauthorized or have another concern regarding a charge from JAG Bio Labs, please contact us promptly at support@jagbiolabs.com so that we can review the matter.