We encourage customers to contact us directly before initiating any payment dispute or chargeback. Most issues can be resolved quickly through our support team without the need for third-party intervention.

If a chargeback is initiated without prior communication, we reserve the right to:

• Provide full transaction, shipping, and communication records to the payment provider
• Dispute the chargeback with supporting evidence
• Restrict or suspend future orders associated with misuse of disputes

We are committed to fair and transparent resolution of all customer concerns and strongly encourage customers to reach out to us first for any issue.