FAQs
General
Who is JAG Bio Labs?
JAG Bio Labs is a specialized supplier of peptide compounds, focused on providing consistent, high-quality products for laboratory, academic, and professional research environments. Our goal is to offer a reliable and streamlined purchasing experience, supported by dependable inventory and clear product information.
Can I add to my order once it has been placed?
Once an order is submitted, it goes straight into processing, which means we’re unable to make changes like adding or removing items. If you need something additional, we recommend placing a separate order. We’re always here if you have questions!
What are the processing and shipping times?
Most orders are processed and leave our fulfillment center within 1–3 business days after your payment has been received and confirmed. Shipping times will vary depending on your location and the selected shipping method at checkout. Once your order ships, you’ll receive a confirmation email with tracking information so you can follow it every step of the way.
- Priority Mail Express®: Overnight to 2 days
- Priority Mail®: 1–3 business days
- USPS Ground Advantage®: 2–5 business days
What is the return policy?
You may return, only products that are damaged, defective or unopened, unused and resellable products, within within 10 calendar days of shipment with valid proof of purchase, for a refund or product credit. If there is a problem with any product you receive, you must notify us within 48 hours of receiving the product or we will not be able to know if it was stored correctly or broken after delivery. In rare cases we might offer a product credit if the situation is relevant. If we have agreed to refund or credit you for a product, we will reimburse the return shipping costs if the return is a result of our error (you received an incorrect item or damaged item). We do not offer any refunds on any of our Private Labeled products or White Label (No Label) products once a label has been placed on the product due to them being consumables and unsellable. All product returns must be accompanied with a written statement detailing the reasons for the return and a copy of the appropriate invoice.
How can I track my order?
As soon as your order ships, you’ll receive an email with a tracking number and link so you can follow your package every step of the way. If you don’t see the email in your inbox, be sure to check your spam or promotions folder. Still need help?
What forms of payments are accepted?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover, as well as Zelle, ACH/Bank Wire, and Crypto.
What should I do if I didn’t receive my order?
If your order hasn’t arrived, please fill out our contact form so our team can look into it for you. We’re here to help and will work to resolve the issue as quickly as possible.
Do you ship outside the U.S.?
At this time, we only ship within the United States and its territories.
Does my purchase include Bacteriostatic Water?
Bacteriostatic Water is not included with peptide purchases and must be added to your cart separately. To ensure you have everything needed for reconstitution, please add Bacteriostatic Water to your order before checkout.
Click here to add Bacteriostatic Water to your cart.
What is the expiration date of the products?
Storage & Shelf Life
• Lyophilized (Unmixed) Peptides: Generally stable for 1–2 years when refrigerated (36–46°F / 2–8°C) and 1–3 years when frozen (-4°F / -20°C or colder) when stored properly and protected from heat, moisture, and light.
• Reconstituted Peptides: Generally recommended for use within 4–8 weeks when refrigerated (36–46°F / 2–8°C). Stability may vary depending on the specific peptide and storage conditions.
• Bacteriostatic Water (After First Puncture): Recommended for use within 4–6 weeks after first puncture when stored properly. Always use sterile technique when handling.
• Unopened Bacteriostatic Water: Typically stable for 1–2 years or until the manufacturer’s expiration date when stored according to label instructions.