RESEARCH USE ONLY

All products offered by JAG Bio Labs are intended solely for laboratory research purposes. They are not intended for human or veterinary use, consumption, administration, diagnosis, treatment, mitigation, cure, or prevention of any disease or medical condition.

JAG Bio Labs products are not drugs, dietary supplements, foods, cosmetics, or medical devices and are not offered or represented for any clinical, therapeutic, diagnostic, or other human or veterinary application.

By purchasing products from JAG Bio Labs, the purchaser acknowledges and agrees that the products are being purchased solely for lawful research purposes and will be handled, stored, and used in accordance with applicable laws, regulations, product labeling, and these policies.

ORDER CANCELLATIONS

If you need to request an order cancellation or modification, please contact JAG Bio Labs as soon as possible. We will make reasonable efforts to accommodate requests submitted before an order enters processing or ships; however, cancellations or modifications are not guaranteed. Once an order has entered processing or has shipped, it may be subject to the applicable return requirements outlined in this policy. Private-label, customized, or specially produced orders may not be canceled once customization, labeling, or production has begun.

RETURN ELIGIBILITY

Returns may be requested within 10 calendar days of delivery and must be accompanied by valid proof of purchase. Except where a return is the result of an error by JAG Bio Labs or an item received in damaged condition, products must be unopened, unused, in their original packaging, and in resalable condition to be eligible for return.

If you receive an incorrect item, damaged item, or experience another issue with your order, you must notify JAG Bio Labs at support@jagbiolabs.com within 48 hours of delivery. Please include your order number, a description of the issue, and, when applicable, photographs of the product and packaging so that we can review your request.

All returns are subject to review and approval by JAG Bio Labs. Depending on the circumstances, an approved return may be eligible for a refund, replacement, or product credit. JAG Bio Labs reserves the right to deny a return or refund request that does not meet the requirements of this policy, subject to applicable law.

Customers are responsible for return shipping costs unless the return is the result of an error by JAG Bio Labs or an item was received damaged. Original shipping charges are non-refundable except where the return results from an error by JAG Bio Labs or as otherwise required by applicable law.

Private-label, customized, or specially produced products are final sale once customization, labeling, or production has begun and are not eligible for return, refund, or credit, except in the event of an error by JAG Bio Labs or an item received in damaged condition.

A Return Merchandise Authorization (RMA) number is not required; however, you must contact JAG Bio Labs before sending a return so that we can confirm eligibility and provide the appropriate return shipping address. Returns sent without prior contact may not be eligible for a refund or credit.

RETURNS PROCESS

1. Contact us at support@jagbiolabs.com within the applicable return period to request a return. Please include your order number and reason for the return. We will review your request and, if eligible, provide the appropriate return shipping address.

2. After shipping your approved return, please email the return tracking number to support@jagbiolabs.com. We strongly recommend using a trackable shipping method, as JAG Bio Labs is not responsible for return packages lost or damaged in transit.

3. Once your return is received and inspected, we will confirm whether it meets the requirements of this Refund & Returns Policy. If approved, the applicable refund or product credit will be processed. Refunds may take approximately 7–10 business days after processing to appear on your original payment method, depending on your financial institution.

If you have any questions regarding our return policy please email support@jagbiolabs.com.

This Refund & Returns Policy applies only to purchases made directly through the JAG Bio Labs website. Products purchased through an authorized reseller, distributor, or other third party are subject to the return and refund policies of the original seller.

Shipping Policy

We use multiple shipping carriers, which may include USPS, UPS, FedEx, and other carriers depending on the destination, service selected, and availability. Shipping rates are calculated at checkout, and multiple shipping options may be offered when available. In some cases, delivery to PO Boxes may not be available. Shipping rates are calculated during checkout, and multiple shipping options and rates are offered when available. At this time, we only ship to addresses in the United States and its territories.

Orders are shipped business days (Monday through Friday). Most in-stock orders placed before 1:00 PM Eastern Time (ET) on business days are typically processed for shipment the same business day. Same-day shipment is not guaranteed and may be affected by order volume, product availability, carrier schedules, holidays, weather, or other circumstances. We do not ship on holidays recognized by the US Postal Service.

An order confirmation will be sent after an order is successfully placed. Once an order ships, a shipping confirmation containing available tracking information will be sent to the email address associated with the order.

LOST, STOLEN & DELIVERED PACKAGES

Once an order has shipped, customers are responsible for monitoring the tracking information provided and ensuring that the shipping address submitted with the order is accurate and secure for delivery.

If a shipment appears to be lost or significantly delayed in transit, please contact JAG Bio Labs at support@jagbiolabs.com so that we can review the tracking information and, when appropriate, assist with initiating an inquiry or claim with the shipping carrier. Carrier delays and delivery timeframes are outside of our direct control, and estimated delivery dates are not guaranteed.

If tracking information provided by the shipping carrier indicates that a package has been delivered, to the extent permitted by applicable law, JAG Bio Labs is not responsible for packages that are lost, misplaced, or stolen after the shipping carrier has confirmed delivery to the address provided with the order. If you are unable to locate a package marked as delivered, we recommend checking the delivery location, surrounding areas, household members, neighbors, building management, or other individuals who may have accepted the package before contacting the shipping carrier.

JAG Bio Labs is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been transferred to the shipping carrier.

If a package is returned to JAG Bio Labs because of an incorrect or incomplete address, failed delivery attempt, refusal, or other circumstance outside of our control, additional shipping charges may apply if the customer requests that the order be reshipped.

Nothing in this policy limits any rights or remedies available to you under applicable law.

Warm Weather

Customers are responsible for considering local weather conditions and retrieving delivered packages promptly. To the extent permitted by applicable law, JAG Bio Labs is not responsible for damage resulting from a package being left exposed to heat, cold, moisture, or other environmental conditions after confirmed delivery.

If you have questions about your shipment, or need tracking information, please email support@jagbiolabs.com or click here to contact us.