Any statements made about the products have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease, always check with your physician before starting a new dietary supplement program. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits. If you decide to purchase our products, you are purchasing these products with the understanding of the present status of the products.

Please email support@jagbiolabs.com if there are any concerns or issues with the product you received and we will be more than happy to speak with you. If you are still wanting to return your product, please see below what is considered an acceptable return and our Returns Process.

You may return only products you have purchased, within 10 calendar days of receiving with valid proof of purchase, for a refund or product credit. If there is a problem with any product you receive, you must notify us within 48 hours of receiving the product or we will not be able to know if it was stored correctly or broken after delivery. In rare cases we might offer a product credit if the situation is relevant. If we have agreed to refund or credit you for a product, we will reimburse the return shipping costs if the return is a result of our error (you received an incorrect item or damaged item). We do not offer any refunds on any of our private labeled products once a label has been placed on the product. All product returns must be accompanied with a written statement detailing the reasons for the return and a copy of the appropriate invoice.

No RMA is needed and the customer is responsible for return shipping costs. If you have any questions about whether your product is eligible for Returns, please feel free to email us at support@jagbiolabs.com.

Returns Process

1. Email us at support@jagbiolabs.com ASAP to alert us that you will be returning your product within the 10-day time limit and to request the Return Shipping Address.
2. Once you have shipped your product back to us – please also email the tracking number to support@jagbiolabs.com so we can keep an eye out for it.
3. Once we receive your package back at our facility and can confirm it’s from your order, we will then issue a refund for the product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.

*If you have any questions regarding our return policy please email support@jagbiolabs.com*

We will only accept returns and refunds from purchases made on the JAG Bio Labs website.

Shipping Policy

We use multiple carriers, such as USPS (Priority Mail and Flat Rate), UPS, FedEx, etc. for all orders placed via our website. In some cases, delivery to PO Boxes may not be available. Shipping rates are calculated during checkout, and multiple shipping options and rates are offered when available. At this time, we only ship to addresses in the United States and its territories.

We take orders 24 hours a day on our website.

Orders are shipped business days (Monday through Friday). Most orders placed before 2:00 PM EST will ship the same day. We do not ship on holidays recognized by the US Postal Service.

You will be sent an order confirmation upon checkout, and a shipping notification with tracking number once your order ships.

Warm Weather

JAG Bio Labs is not responsible for damage caused by heat exposure during shipping. Please keep in mind, we do not accept returns or provide refunds for a product degraded due to warm weather.

If you have questions about your shipment, or need tracking information, please email support@jagbiolabs.com or click here to contact us.