JAG Bio Labs ships orders to addresses within the United States and its territories. We use multiple shipping carriers, which may include USPS, UPS, FedEx, and other carriers depending on the destination, service selected, and availability.

Shipping rates are calculated at checkout, and multiple shipping options may be offered when available. Certain shipping methods may not be available for delivery to P.O. Boxes or specific destinations.

ORDER PROCESSING & SHIPPING

Orders are processed and shipped on business days, Monday through Friday, excluding applicable holidays.

Most in-stock orders placed before 1:00 PM Eastern Time (ET) on business days are typically processed for shipment the same business day. Same-day shipment is not guaranteed and may be affected by order volume, product availability, carrier schedules, holidays, weather, or other circumstances.

An order confirmation will be sent after an order is successfully placed. Once an order ships, a shipping confirmation containing available tracking information will be sent to the email address associated with the order.

Delivery dates and transit times provided at checkout or by a shipping carrier are estimates and are not guaranteed by JAG Bio Labs. Once a shipment has been transferred to the carrier, delays caused by the carrier, weather, service interruptions, or other circumstances outside of our reasonable control may affect delivery.

LOST, STOLEN & DELIVERED PACKAGES

Customers are responsible for monitoring the tracking information provided and ensuring that the shipping address submitted with the order is accurate and secure for delivery.

If a shipment appears to be lost or significantly delayed in transit, please contact JAG Bio Labs at support@jagbiolabs.com so that we can review the tracking information and, when appropriate, assist with initiating an inquiry or claim with the shipping carrier.

If tracking information provided by the shipping carrier indicates that a package has been delivered, to the extent permitted by applicable law, JAG Bio Labs is not responsible for packages that are subsequently lost, misplaced, or stolen. If you are unable to locate a package marked as delivered, we recommend checking the delivery location, surrounding areas, household members, neighbors, building management, or other individuals who may have accepted the package before contacting the shipping carrier.

JAG Bio Labs is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been transferred to the shipping carrier.

If a package is returned to JAG Bio Labs because of an incorrect or incomplete address, failed delivery attempt, refusal, or other circumstance outside of our control, additional shipping charges may apply if the customer requests that the order be reshipped.

Nothing in this policy limits any rights or remedies available to you under applicable law.

WARM WEATHER

Customers are responsible for considering local weather conditions and retrieving delivered packages promptly. To the extent permitted by applicable law, JAG Bio Labs is not responsible for damage resulting from a package being left exposed to heat, cold, moisture, or other environmental conditions after confirmed delivery.

CONTACT US

If you have questions about an order, shipment, or tracking information, please contact JAG Bio Labs at support@jagbiolabs.com or through our Contact Us page.